Complaints and Grievances: Medi-Cal Managed Care

Talk with your doctor or plan
If you have a complaint, please talk with your doctor or health plan representative.

- If problem is not resolved -

File a complaint with your plan
Call your health plan. File a complaint over the phone or in writing. Your plan responds with a decision within 30 days, or, within three days for urgent problems.

- If problem is not resolved -

File a complaint with the state
Call the HMO Help Center at 1-888-466-2219, or,
Call for a Medi-Cal State Hearing at 1-800-952-5253, or
Fill out an online complaint form at http://www.opa.ca.gov/healthcare/health-plan/files/my-complaint.pdf

Partnership HealthPlan of California (PHC)
If you are a Partnership HealthPlan member, here is the contact information:
Partnership HealthPlan of California (PHC) Member Services
1-707-863-4120, or, toll-free at 1-800-863-4155 or, go online to the PHC website at http://www.partnershiphp.org/Members/MC_Appeal.htm

Request An Appointment

News and Updates

  • October Patient Newsletter

    It's time for Open Enrollment! This year Open Enrollment for Covered California starts early! Some key dates to remember are: October 15, 2018: Open Enrollment Begins December 15, 201...

  • Well Child Exams Now Available on Saturdays

    SCHC is now able to schedule Well Child exams on Saturdays at our Redding Center. Exams can be scheduled from 9am to 1pm. Please call (530) 246-5710 to schedule your visit.

  • September Patient Newsletter

    Wildfire Smoke & Your Health When smoke levels are high, even healthy people may have health problems. The best thing to do is to limit being out in it. Some of the tips below may help giv...

  • Clinic Closure Updates

Our Locations