Patient Concerns & Grievances
We Want to Hear from You
Your concerns are important to us and help us improve the care and services we provide. If you have a complaint or grievance about your care or experience at Shasta Community Health Center, we encourage you to let us know.
Compliance Line for Employees
If you are an employee of Shasta Community Health Center with a compliance issue, you may access the following website to make a report: Compliance Line
Shasta Community Health Center:
Patients may contact the Center Manager of any department or location, or Administration, to voice concerns. For department and location phone numbers, please visit our Contact & Locations page.
Administration: (530) 246-5710
If you have concerns regarding care you or a loved one has received, you may submit a formal grievance by clicking the button below.
Submit a Grievance
Medi-Cal Managed Care:
Talk with Your Health Plan
If your problem is not resolved with your healthcare provider, please talk with a health plan representative.
-If the Problem is Not Resolved-
File a Complaint with Your Plan
Call your health plan. File a complaint over the phone or in writing. Your plan responds with a decision within 30 days, or, within three days for urgent problems.
Partnership HealthPlan of California (PHC)
If you are a Partnership HealthPlan member, here is the contact information:
Partnership HealthPlan of California (PHC) Member Services
1-707-863-4120, or, toll-free at 1-800-863-4155 or, go online to the PHC website here.
-If the Problem is Not Resolved-
File a Complaint with the State
Call the HMO Help Center at 1-888-466-2219, or,
Call for a Medi-Cal State Hearing at 1-800-952-5253, or
Fill out an online complaint form here.