September Patient Newsletter

Sharing Hope

The mission of Project HOPE, also called HOPE or the HOPE Van, is to deliver primary health services, essential for human wellness, to the most vulnerable citizens of our community.

Project HOPE offers mobile medical services to the Redding community and it’s open to everyone. We accept MediCal, DentiCal, Medicare, CMSP, and most other private insurance. A sliding fee scale (ability to pay) is also available.

The HOPE van is equipped with two exam rooms that may be used for medical treatment. The center of the van is set up with a nursing and intake area. Below is a list of services availabe on the HOPE van.

Medical Services

  • Examinations and immunizations
  • Preventative healthcare
  • Treatment of acute illness or injury
  • Management of chronic diseases
  • Diagnosis and treatment of sexually transmitted infections

We provide additional services to meet the special needs of our target populations:

  • Developmentally Disabled
  • Children
  • Homebound
  • Homeless or those at risk of homelessness

Have a concern? Here’s how you can let us know!

At SCHC we work very hard to remove barriers for our patients. We try to make it as easy as possible for our patients to let us know what they think. Our new feedback process allows patients to visit our website Shastahealth.org to let us know what’s going on from the privacy of their own home, or anywhere with internet access.

On our homepage you can find links for how to contact us with a concern on the top right corner. Patients have two options on how to submit feedback:

  1. Submit a Comment: This option is for patients that have general comments or concerns to share. We would like to know how you feel about the services we provide so we can make sure we are meeting your needs. These responses will help us improve our services.
  2. Submit a Grievance: This option is for patients that would like to submit a grievance (a formal complaint) that will go through a formal review process by SCHC’s management team. Each grievance will be reviewed and the patient will be contacted as soon as possible. If you are submitting a grievance form, be sure to save the 12 digit “Report Key” given to you at the end. This will help if you want to follow-up.

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