Complaints and Grievances: Medi-Cal Managed Care

Talk with your doctor or plan
If you have a complaint, please talk with your doctor or health plan representative.

- If problem is not resolved -

File a complaint with your plan
Call your health plan. File a complaint over the phone or in writing. Your plan responds with a decision within 30 days, or, within three days for urgent problems.

- If problem is not resolved -

File a complaint with the state
Call the HMO Help Center at 1-888-466-2219, or,
Call for a Medi-Cal State Hearing at 1-800-952-5253, or
Fill out an online complaint form at http://www.opa.ca.gov/healthcare/health-plan/files/my-complaint.pdf

Partnership HealthPlan of California (PHC)
If you are a Partnership HealthPlan member, here is the contact information:
Partnership HealthPlan of California (PHC) Member Services
1-707-863-4120, or, toll-free at 1-800-863-4155 or, go online to the PHC website at http://www.partnershiphp.org/Members/MC_Appeal.htm

Request An Appointment

News and Updates

  • May 2018 Patient Newsletter

    Tell Us What You Think Have you received an email or text message asking about your visit to SCHC? No? You just might! SCHC is now working with a company called Birdeye to help collect and sh...

  • March is Colorectal Cancer Awareness Month

    What is Colorectal Cancer? It is cancer that starts in the colon or rectum and can also be named colon cancer or rectal cancer, depending on where it starts. Colorectal cancer is one of the most...

  • Cervical Health Awareness Month

    No woman should die of cervical cancer, especially since we have the power to prevent most cervical cancers through human papillomavirus (HPV) vaccinations and HPV testing/screening. Ce...

  • Give Kids a Smile

    Shasta Community Health Center’s Give Kids a Smile event for 2018 offers a FREE CHILDREN’S HEALTH FAIR. Shasta Community Health Center participates in the American Dental Association's "Give K...

Our Locations