Complaints and Grievances: Medi-Cal Managed Care

Talk with your doctor or plan
If you have a complaint, please talk with your doctor or health plan representative.

- If problem is not resolved -

File a complaint with your plan
Call your health plan. File a complaint over the phone or in writing. Your plan responds with a decision within 30 days, or, within three days for urgent problems.

- If problem is not resolved -

File a complaint with the state
Call the HMO Help Center at 1-888-466-2219, or,
Call for a Medi-Cal State Hearing at 1-800-952-5253, or
Fill out an online complaint form at http://www.opa.ca.gov/healthcare/health-plan/files/my-complaint.pdf

Partnership HealthPlan of California (PHC)
If you are a Partnership HealthPlan member, here is the contact information:
Partnership HealthPlan of California (PHC) Member Services
1-707-863-4120, or, toll-free at 1-800-863-4155 or, go online to the PHC website at http://www.partnershiphp.org/Members/MC_Appeal.htm

Request An Appointment

News and Updates

  • Cervical Cancer Awareness

    A pap smear lasts 5 minutes. The impact of Cervical Cancer lasts a lifetime. Did you know that Shasta County has one of the highest death rates from all types of cancer in California? For...

  • February Patient Newsletter

    Have You Heard About Special Enrollment? Open enrollment for Covered California ended on January 31st. You can still enroll in Covered California if you have a qualifying life event. For examp...

  • Dr. Amanda Mooneyham Wins National Award

    Oticon, Inc. has announced the first-place winners of the 21st Annual Oticon Focus on People Awards, a program dedicated to honoring individuals with hearing loss and the hearing care professiona...

  • NextGen Healthcare Recognizes Shasta Community Health Center with its 2019 Client Innovation Award

    Source: NextGen Healthcare, Inc. Annual awards program celebrates pioneering clients that are advancing healthcare technology in their own practices IRVINE, Calif.--(BUSINESS WIRE)--Jan. 3, 20...

Our Locations