Complaints and Grievances: Medi-Cal Managed Care

Talk with your doctor or plan
If you have a complaint, please talk with your doctor or health plan representative.

- If problem is not resolved -

File a complaint with your plan
Call your health plan. File a complaint over the phone or in writing. Your plan responds with a decision within 30 days, or, within three days for urgent problems.

- If problem is not resolved -

File a complaint with the state
Call the HMO Help Center at 1-888-466-2219, or,
Call for a Medi-Cal State Hearing at 1-800-952-5253, or
Fill out an online complaint form at http://www.opa.ca.gov/healthcare/health-plan/files/my-complaint.pdf

Partnership HealthPlan of California (PHC)
If you are a Partnership HealthPlan member, here is the contact information:
Partnership HealthPlan of California (PHC) Member Services
1-707-863-4120, or, toll-free at 1-800-863-4155 or, go online to the PHC website at http://www.partnershiphp.org/Members/MC_Appeal.htm

Request An Appointment

News and Updates

  • Dr. Amanda Mooneyham Wins National Award

    Oticon, Inc. has announced the first-place winners of the 21st Annual Oticon Focus on People Awards, a program dedicated to honoring individuals with hearing loss and the hearing care professiona...

  • NextGen Healthcare Recognizes Shasta Community Health Center with its 2019 Client Innovation Award

    Source: NextGen Healthcare, Inc. Annual awards program celebrates pioneering clients that are advancing healthcare technology in their own practices IRVINE, Calif.--(BUSINESS WIRE)--Jan. 3, 20...

  • January Patient Newsletter

    Have you heard about Shasta Community's FREE Workshops? Did you know that SCHC offers free health education workshops? Some of them include: Mindful Eating Healthier Living Self-Manage...

  • December Patient Newsletter

    Have you heard about Shasta Community Maternity Center? Shasta Community Maternity Center (SCMC) opened in January of this year. Our maternity center is committed to giving our patients the qu...

Our Locations