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Complaints and Grievances: Medi-Cal Managed Care

Talk with your doctor or plan
If you have a complaint, please talk with your doctor or health plan representative.

- If problem is not resolved -

File a complaint with your plan
Call your health plan. File a complaint over the phone or in writing. Your plan responds with a decision within 30 days, or, within three days for urgent problems.

- If problem is not resolved -

File a complaint with the state
Call the HMO Help Center at 1-888-466-2219, or,
Call for a Medi-Cal State Hearing at 1-800-952-5253, or
Fill out an online complaint form at https://www.opa.ca.gov/filingcomplaints/Pages/default.aspx

Partnership HealthPlan of California (PHC)
If you are a Partnership HealthPlan member, here is the contact information:
Partnership HealthPlan of California (PHC) Member Services
1-707-863-4120, or, toll-free at 1-800-863-4155 or, go online to the PHC website at http://www.partnershiphp.org/Members/Medi-Cal/Pages/Complaint,-Appeal-and-Hearing.aspx

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News and Updates

  • January 2023 Patient Newsletter

    Construction has begun on our new Women’s, Babies’, and Children’s Center! It has been exciting to watch the construction process, foundation has been poured and the crew has started framing....

  • July 2022 Patient Newsletter

    We would like to congratulate: Dr. Taman Hoang, Dr. Jacob Suazo, and Dr. Tram Hoff for completing our residency program! Once doctors complete their residencies, they become board-ce...

  • June Patient Newsletter

    What are the patient surveys? You may receive a mail-in survey to your home from Partnership Health Plan of California (PHC).  PHC is responsible for coverage under Medi-Cal. Each ye...

  • May Patient Newsletter

    What is the Women’s Babies’ and Children’s Center? This is a new center that we are building across the street from our main center in Redding on Placer and Continental streets. Construction o...

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