Complaints and Grievances: Medi-Cal Managed Care

Talk with your doctor or plan
If you have a complaint, please talk with your doctor or health plan representative.

- If problem is not resolved -

File a complaint with your plan
Call your health plan. File a complaint over the phone or in writing. Your plan responds with a decision within 30 days, or, within three days for urgent problems.

- If problem is not resolved -

File a complaint with the state
Call the HMO Help Center at 1-888-466-2219, or,
Call for a Medi-Cal State Hearing at 1-800-952-5253, or
Fill out an online complaint form at http://www.opa.ca.gov/healthcare/health-plan/files/my-complaint.pdf

Partnership HealthPlan of California (PHC)
If you are a Partnership HealthPlan member, here is the contact information:
Partnership HealthPlan of California (PHC) Member Services
1-707-863-4120, or, toll-free at 1-800-863-4155 or, go online to the PHC website at http://www.partnershiphp.org/Members/MC_Appeal.htm

Request An Appointment

News and Updates

  • An Update About Our Centers and COVID-19

    Dear SCHC Patients, We wanted to take a moment to give you an update about our medical centers and how our services have changed during this pandemic.  Phone Medical Visits: All of our...

  • SCHC is in Need of Personal Protective Equipment (PPE)

    With the COVID19 outbreak, there is a shortage of PPE and other items that we use to keep our centers clean, and our patients and staff safe. We are in need of the following items:...

  • A Message to Our Patients About Coronavirus COVID-19

    COVID-19 Documents COVID-19 Basic Home Care Handout COVID-19 Links https://www.facebook.com/shastahhsa/ http://www.shastaready.org Dear SCHC patients, We wanted to take...

  • March Patient Newsletter

    March is National Colorectal Cancer Awareness Month What is Colorectal Cancer? It is cancer that starts in the colon or rectum. These cancers can be named colon cancer or rectal cancer...

Our Locations