Complaints and Grievances: Medi-Cal Managed Care

Talk with your doctor or plan
If you have a complaint, please talk with your doctor or health plan representative.

- If problem is not resolved -

File a complaint with your plan
Call your health plan. File a complaint over the phone or in writing. Your plan responds with a decision within 30 days, or, within three days for urgent problems.

- If problem is not resolved -

File a complaint with the state
Call the HMO Help Center at 1-888-466-2219, or,
Call for a Medi-Cal State Hearing at 1-800-952-5253, or
Fill out an online complaint form at http://www.opa.ca.gov/healthcare/health-plan/files/my-complaint.pdf

Partnership HealthPlan of California (PHC)
If you are a Partnership HealthPlan member, here is the contact information:
Partnership HealthPlan of California (PHC) Member Services
1-707-863-4120, or, toll-free at 1-800-863-4155 or, go online to the PHC website at http://www.partnershiphp.org/Members/MC_Appeal.htm

News and Updates

  • Healthcare Provider Survey

    You may receive a survey asking you to rate your experience with your healthcare provider. To help us improve your care and better serve you in the future, please respond to the survey. Responses...

  • Share Your Story

    You've probably heard a lot about the “repeal and replace” efforts going on in the US Congress for the Affordable Care Act. The Affordable Care Act, or ACA, is also well-known as O...

  • Week of the Young Child

    APRIL 22-29, 2017 The Week of the Young Child (WOYC) is an annual celebration of young children that takes place every April in Shasta County and in communities across the nation. WOYC recogni...

  • Redding's Updated Urgent Care

    Beginning March 27, 2017 appointments will no longer be necessary to be seen in the Urgent Care department.  No need to call ahead, simply come down and let us do the rest.    ...

Our Locations