Call Center Representative

Posted: 
08/07/2014
Job Summary: 

The primary function of the Call Center Representative (CCR) is to answer all incoming calls and handle appropriately.  This could include scheduling appointments, routing for Rx refills, redirecting patients to ED, checking eligibility, sending messages to clinical teams, and forwarding calls for further triage. The CCR is expected to consult frequently with the Team Leader and/or the Front Office supervisor and clinical teams.  The CCR serves as liaison between clinical teams and other staff, other agencies, and patients via the phone.

Requirements: 

· High school diploma or equivalent required.

· Ability to read, write, understand and spell English and medical terminology correctly.

· Basic computer and keyboarding skills.

· Typing 35-45 wpm.

· Excellent people skills and customer service orientation.

Knowledge, Skills and Experience: 

· Average proficiency using a computer to accomplish work.

· High level of skill in maintaining calm, professional, courteous and helpful demeanor in times of stress.

· Skill in making appropriate decisions to benefit patients and meet SCHC objectives.

· Ability to prioritize work and complete it on a timely basis with minimal supervision.

· Ability to follow procedures.

· Ability to deal with change and seek out opportunities to effect change to promote patient care.

· Strong customer service approach to problem solving situations.

· Ability to read, write, understand and spell English and medical terminology correctly.

· Strong math skills.

Preferred: 

· Experience working with common health care programs.

· Experience working with patient registration procedures.

· Basic knowledge of medical or dental terminology.

· Bi-lingual in Spanish highly preferred.

 

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